Terms and Conditions
Welcome to Diggy Doos Laundry! Before using our services, please take a moment to read and understand our Terms and Conditions.
1. Service Availability
Hours: We are open 7 days a week from 9 AM to 6 PM. Feel free to visit us or contact us during these hours.
2. Pricing
Transparent Pricing: Prices vary based on your selected package and laundry type. All prices are clearly displayed, and any additional fees will be communicated upfront.
3. Turnaround Time
Completion Times: Each package has its own turnaround time, which does not include delivery time. Delivery will be scheduled in the next available delivery time slot following package completion. Note that items like shoes or bags may require extra drying time, which we will communicate upon receiving your items.
5-Hour VIP Express Service Terms: Our 5-Hour VIP Express Service is available for orders placed by 12 PM, ensuring a minimum of 5 hours for completion. To guarantee same-day service, we recommend dropping off your items first thing in the morning. Please note that the 5-hour timeframe refers solely to the completion of the laundry and does not include delivery time.
4. Pickup and Delivery
Free Service: We offer free pickup and delivery for orders with a minimum weight of 3 kg within a 5 km radius of our store. For orders under 3 kg will be charged at the price of 3kg.
Outside of 5km from our Laundry: For orders outside our 5km radius, we utilize the trusted third-party courier service "GOSEND" by Gojek. We will provide a delivery quote prior to service and communicate the best payment method. Please ensure you are available at the arranged time or have your accommodation's reception assist in handing over or receiving your laundry from the driver. If you are not present or contactable at the time of delivery, or if this arrangement is not made, your items will be returned to the laundry for you to collect. You will be notified, and any additional costs associated with this delivery will be passed on to you.
Additionally, customers should not pay the driver directly, as we manage all payment arrangements and include the delivery cost in your laundry bill. We are not responsible for any delays or issues that may arise during transit.
Scheduling: If you are unavailable for your scheduled pickup, please leave your laundry with the staff at your accommodation or in a secure location and notify us. For drop-offs, ensure you have payment ready. If you are not present, please provide clear instructions on where to leave the laundry and how to collect payment. If we arrive and you are unavailable without prior communication on where to leave your laundry or if payment has not been made, your laundry will be returned to our shop for collection, and you will be notified.
5. Damage and Loss
Care Policy: At Diggy Doos Laundry, we prioritize the care and quality of service we provide for your items. While we take great care in handling and cleaning your laundry, we cannot be held responsible for any damage or loss resulting from normal wear and tear. This includes issues that may arise from the inherent nature of the fabrics or items themselves.
Additionally, any items left unclaimed for more than 30 days may be considered abandoned. After this period, we reserve the right to dispose of or donate these items at our discretion. To avoid any inconvenience, we encourage you to collect your laundry promptly and contact us if you have any concerns regarding your items.
Your satisfaction and trust are important to us, and we appreciate your understanding of our care policy. If you have any specific concerns about delicate items or special handling requests, please communicate these to our staff when you drop off your laundry.
6. Valuables
Check Pockets: Please check all pockets for valuables or jewlrey before sending your laundry. We will return any found items in a paper bag. However, Diggy Doos Laundry is not responsible for the loss or damage of personal items left in clothing or laundry bags, including money, jewlrey, or other valuables. We also do not accept liability for zipper issues during the cleaning process.
7. Stain Removal
Specialised Service: While we strive to make your whites whiter and remove stains, please note that stain removal is a specialised service. Additional services may apply for specific stain removal needs.
8. Invisible Stains
Not Responsible: We are not responsible for stains from products such as sunblock, acne medication, whitening toothpaste, hairspray, beverages (including soda, fruit juices, coffee and wine/champagne), as well as oil substances and honey. Known as “invisible stains,” these may appear after washing and cannot be removed unless pretreated prior to washing.
9. Customer Responsibilities
Accurate Information: Customers must provide accurate information regarding their laundry items, including fabric types and special care instructions. Failure to do so may result in damage, for which we cannot be held liable.
10. Payment
Cash Only: We only accept cash payments ("Cash is king"). Payment is due upon completion of service. This policy helps us keep costs low and maintain affordability. By doing so, we can also pay our staff well above the average salary for laundry workers in Bali, ensuring a motivated and dedicated team.
11. Privacy Policy
Your Privacy Matters: We are committed to protecting your privacy. Any personal information collected will be used solely for providing our services and will not be shared with third parties without your consent.